1.Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to provide personal identification information, except that it may prevent them from engaging in certain Site related activities.
2. Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
3. Web browser cookies
4. How we use collected information
START Global may collect and use Users- personal information for the following purposes:
To run and operate our Site
We may need your information to display content on the Site correctly.
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
5. How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We use Salesforce as a CRM and use several API over Zapier to connect our CRM to third party providers such as MailChimp for mailing, Jotform data collection, Stripe as payment method, PayPal as payment method, SumUp as payment method and Bexio for accounting. You can always contact us to exercise your right to know the data we have from you and to delete your data. Please contact us.
6. Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business (Salesforce) and the Site (WordPress) or administer activities on our behalf, such as sending out newsletters or surveys (MailChimp). We may share your information with these third parties for those limited purposes provided that you have given us your permission.
7. Electronic newsletters
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. You can unsubscribe at any time.
8. Third party websites
10. Google Adsense
We use various tracking pixels. This tool enables the tracking of your movement once you access Facebook/LinkedIn/Snapchat through our website. You will be automatically linked with the Facebook/Twitter/LinkedIn/Snapchat servers. Through that Facebook/Twitter/LinkedIn/Snapchat collects the information that your browser is linked to the respective site of our website to enable personalized ads.
We use a tool called Google Analytics. This tool uses so-called „cookies”, text files which are being stored on your computer and enable the analysis of your usage of the website. Only you can prevent your browser software from storing cookies. In order to do this, you have to change your settings although some features will be deactivated.
Our website hosts Social Plug-Ins of the social network Google+. If you click on sites of our websites containing such Plug-Ins, your browser is consequently connected with the Google servers. Google will transfer the content of the Plug-In directly to your browser and integrate it into the site. Through that Google collects the information that your browser is linked to the respective site of our website. Should you be logged into your Google Account, Google automatically correlates your visit of our website with your Google+ profile.
Our website uses a tool called Google tag Manager. This tool supports us to add and update website tags including conversion tracking and site analytics.
We use Hotjar as a tool to track traffic on our website.
17. Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
18. Contacting us